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Basepaws Help Center

Please reach out to <a href="mailto:vet@basepaws.com">vet@basepaws.com</a> or visit <a href="https://dna.basepawsvet.com/inquiry">this link</a> for assistance with vet-submitted samples.&#xA0;<a href="https://basepawsvet.com/faq">Here is a link to the FAQ page</a>&#xA0;for our veterinary partners.For pet-parent-submitted samples purchased from <a href="//Basepaws.com">Basepaws.com</a>, Amazon, or Chewy, please contact our customer service team can be reached at <a href="mailto:help@basepaws.com">help@basepaws.com</a>.

Please reach out to vet@basepaws.com or visit this link for assistance with vet-submitted samples. Here is a link to the FAQ page for our veterinary partners. For pet-parent-submitted samples purchased from Basepaws.com, Amazon, or Chewy, please cont

What is the veterinary team's contact for vet-submitted samples?

More FAQs

Why should I buy a Basepaws test?

How do I collect a proper sample from my cat?

What's included in a Basepaws CatKit?

What are genetic markers?

Can I see an example of the DNA Report?

Introduction to Basepaws

How long does it take?

Which updates are included in the Breed + Health DNA test?

Will this test confirm that my cat is a pedigree cat?

How do you test for my cat’s genetic breed relationships?

What can my cat’s health markers tell me?

When will more cat breeds be added to the Basepaws report?

Breed + Health DNA Test

What is the Basepaws Oral Health Test?

How do I know if an Oral Health Test is right for my cat?

What is included in the Oral Health Test?

Oral Health Test

What is Whole Genome Sequencing?

Are Whole Genome Sequencing tests updated to include the new health markers?

Whole Genome Sequencing

What is DNA sequencing?

What is the difference between DNA and a genome?

How much of a cat's genome can you sequence?

Can you prioritize my cat's sample?

What happens after DNA sequencing is completed?

DNA Sequencing

Why would more markers for the same disease be beneficial?

Does my cat's test include new health markers?

New Health and Trait Markers

How do I swab my cat's mouth well for a successful DNA test?

How long are the test kits viable?

There seems to be food on the swab, is my pet's sample ruined?

DNA Sample Collection

Domestic Shipping

International Shipping

Is my pet's sample lost in the mail?

Is my CatKit order lost in the mail?

Shipping

Where will I find my cat's report?

I forgot to register! What do i do?

I just logged in and see a button called Phenotype Survey, what is this?

I can't log into my account, what should I do?

How can I send my cat's report to my veterinarian?

Accounts and Registration

Is there a discount for buying more than one test?

Will littermates and siblings have the same DNA results?

How long does the test kit last?

What is your refund policy?

What is your return policy?

Where can I buy a Basepaws test?

How can I ensure the privacy of my pet’s information?

What is the veterinary team's contact for vet-submitted samples?Updated 2 months ago