Do you have a question to ask? Please enter the details of your request. A member of our customer support team will respond as soon as possible.

Go back to Homepage

Sign In

Basepaws Help Center

<p><style type="text/css" id="isPasted"></style><span style="font-family: Tahoma,Geneva,sans-serif;">Yes! Whole Genome Sequenced samples will have access to our new health and trait markers at no cost.</span></p>

Yes! Whole Genome Sequenced samples will have access to our new health and trait markers at no cost.

Are Whole Genome Sequencing tests updated to include the new health markers?

Whole Genome Sequencing for Cats

Why should I buy a feline Basepaws DNA test?

What's included in a Basepaws Breed + Health Cat DNA test?

What are genetic markers?

Can I see an example of the cat DNA Report?

I just got my kit- what do I do now?

What is DNA sequencing?

What is the difference between DNA and a genome?

How much of a cat's genome can you sequence?

Can you prioritize my pet's sample?

What happens after DNA sequencing is completed?

Will littermates and siblings have the same DNA results?

DNA Sequencing

How do I swab my pet's mouth well for a successful DNA test?

How long are the test kits viable?

There seems to be food on the swab, is my pet's sample ruined?

Can you DNA test a deceased pet?

If my pet is on oral medication, will the sample be compromised?

Sample Collection

Where do I find my pet's report?

I forgot to register! What do i do?

I just logged in and see a button called Phenotype Survey, what is this?

I can't log into my account, what should I do?

How can I send my pet's report to my veterinarian?

Do I use the same account for my dogs that I used for my cats?

Accounts and Registration

Introduction to Basepaws

How long does it take?

Which updates are included in the Breed + Health DNA test?

Will this test confirm that my cat is pedigree?

How do you test for my pet’s genetic breed relationships?

What can my pet’s health markers tell me?

When will more cat breeds be added to the Basepaws report?

Basepaws Breed + Health Cat DNA Test

What is included in the dog DNA test?

What is dog breed similarity?

How long does the test take?

Why does the dog report look different than the cat report?

Basepaws Breed + Health Dog DNA Test

What is the Basepaws Oral Health Test?

How do I know if an Oral Health Test is right for my pet?

What is included in the Oral Health Test?

Oral Health Test for Cats

What is Whole Genome Sequencing?

Is there a discount for buying more than one test?

How long does the test kit last?

What is the veterinary team's contact for vet-submitted samples?

How can I ensure the privacy of my pet’s information?

Domestic Shipping

International Shipping

Shipping

What is your refund policy?

What is your return policy?

Where can I buy a Basepaws test?

Policies

More FAQs

Are Whole Genome Sequencing tests updated to include the new health markers?Updated a year ago