How long does it take?
For cat DNA and Dental results, our normal processing time is 4-6 weeks from the time the sample arrives at our laboratory, barring any issues. Please keep in mind that some kitties' samples may need a bit more time to process, but if this is the case, we will notify you by email with the address associated with your Basepaws.com account.
If your Basepaws account shows that your cat's sample has been processing for 6+ weeks, we have likely emailed you with an update by now. Please kindly check your email folders (even spam, junk, and "updates" folders). If you cannot find a message from us, please contact our customer service team at [email protected] for assistance.
Whole Genome Sequencing customers will receive their cats' Breed + Health DNA Test in our normal 4-6 week timeframe, and the data files are processed and uploaded to a flash drive after 6-9 total weeks.