How long does it take?Updated 2 months ago
Our normal processing time for the Basepaws Breed + Health Test is 4-6 weeks from the time the sample arrives at our laboratory, barring any issues. Please keep in mind that some pet samples may need a bit more time to process, but if this is the case, we will notify you by email with the address associated with your Basepaws.com account.
If your Basepaws account shows that your pet's sample has been processing for more than 6 weeks, we have likely emailed you with an update! Please kindly check your email folders (even spam, junk, and "updates" folders). If you cannot find a message from us, please contact our customer service team at [email protected] for assistance.
Whole Genome Sequencing customers will receive their pets' Breed + Health DNA Test in our normal 4-6 week timeframe, and the data files are processed and uploaded to a flash drive after 6-9 total weeks.