Do you have a question to ask? Please enter the details of your request. A member of our customer support team will respond as soon as possible.

Go back to Homepage

Sign In

Basepaws Help Center

<span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please wait at least an hour after the pet has taken his or her oral medication before collecting the sample, since medicine residue may interfere with the efficiency of the DNA extraction process.&#xA0; <span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Otherwise, non-oral medication should have no impact on the pet&apos;s DNA sample.

Please wait at least an hour after the pet has taken his or her oral medication before collecting the sample, since medicine residue may interfere with the efficiency of the DNA extraction process. Otherwise, non-oral medication should have no impact

If my pet is on oral medication, will the sample be compromised?

Introduction to Basepaws

Sample Collection

Why should I buy a feline Basepaws DNA test?

Can I see an example of the cat DNA Report?

I just got my kit- what do I do now?

What is DNA sequencing?

What is the difference between DNA and a genome?

How much of a cat's genome can you sequence?

Can you prioritize my pet's sample?

What happens after DNA sequencing is completed?

Will littermates and siblings have the same DNA results?

DNA Sequencing

How do I swab my pet's mouth well for a successful DNA test?

How long are the test kits viable?

There seems to be food on the swab, is my pet's sample ruined?

Can you DNA test a deceased pet?

Where do I find my pet's report?

I forgot to register! What do I do?

I just logged in and see a button called Phenotype Survey, what is this?

I can't log into my account, what should I do?

How can I send my pet's report to my veterinarian?

Do I use the same account for my dogs that I used for my cats?

Accounts and Registration

What's included in a Basepaws Breed + Health Cat DNA test?

How long does it take?

Which updates are included in the Breed + Health DNA test for Cats?

Will this test confirm that my cat is pedigree?

How do you test for my pet’s genetic breed relationships?

When will more cat breeds be added to the Basepaws report?

What are feline genetic markers?

What genetic conditions and traits does Basepaws test for in cats?

What cat breeds can Basepaws identify?

I had Genetic Blood Type results on my cat’s report, and now they’ve disappeared.

Basepaws Breed + Health Cat DNA Test

What is included in the dog DNA test?

How long does the test take?

Why does the dog report look different than the cat report?

What genetic conditions and traits does Basepaws test for in dogs?

What dog breeds can Basepaws identify?

What is a lineage? What does it mean to get a lineage result?

How are my dog’s breed percentages calculated?

My dog is mixed, what will the scores look like?

What’s a "polydog"?

Why are some percentages attributed to more than one breed?

I have a report with a similarity score, will I get a report update with a breed percentage?

Why is Basepaws switching to breed percent from similarity score?

Will the test identify my dog as purebred?

Why are there other breeds listed in the results if I own a purebred?

Why aren’t there hybrid breeds, like Labradoodle or Cockapoo in the Basepaws report?

My dog doesn’t look like any of the breeds listed, why is that?

My dog looks mixed breed, but I got a 100% breed result. How is this possible?

Breed Percent Report

Why is there a Breed Similarity Score vs. a Breed Percentage?

My dog is mixed, what will the scores look like? What’s a "polydog"?

What is dog breed similarity?

Breed Similarity Score Report

The Dog Breed Report

Why does the report show a trait result that my dog doesn’t actually express?

What do my dog’s risk levels mean?

Dog Health and Traits

Basepaws Breed + Health Dog DNA Test

What is the Basepaws Oral Health Test?

How do I know if an Oral Health Test is right for my cat?

Oral Health Test for Cats

What is Whole Genome Sequencing?

Are Whole Genome Sequencing tests updated to include the new health markers?

Whole Genome Sequencing for Cats

Is there a discount for buying more than one test?

How long does the test kit last?

How can I ensure the privacy of my pet’s information?

Domestic Shipping

International Shipping

Shipping

What is your refund policy?

What is your return policy?

Where can I buy a Basepaws test?

I forgot to register my kit, now what?

Policies

Where is the Vet Portal?

Is there a product for Veterinarians?

Is there a discount for veterinary professionals buying Basepaws tests in bulk? How do I buy?

How do I receive assistance with DNA and Oral Microbiome interpretation?

Why did I receive a Basepaws report from my client?

Why is the “share with vet” cat report different from the dog one?

How can veterinary professionals offer feedback to improve the “share with vet” functionality?

How do I unsubscribe from Basepaws “Share with Vet” emails?

I received a Basepaws report from my client but I can’t view the results, help?

Can I still submit a vet sample or a kit I received as part of a Basepaws Veterinary promotion?

For Veterinarians

More FAQs

If my pet is on oral medication, will the sample be compromised?Updated 10 days ago