Do you have a question to ask? Please enter the details of your request. A member of our customer support team will respond as soon as possible.

Go back to Homepage

Sign In

Basepaws Help Center

If you have already created a Basepaws.com account with us, please try logging in at my.basepaws.com/login. If your password doesn&apos;t seem to be working, please first&#xA0;double-check the email address associated with your account. The email and password fields are case-sensitive, so you may need to use all lowercase letters when entering your email. Our engineering team is working on improving this, our apologies for this inconvenience!If you are still unable to log in, please try to reset the password and check your inbox for an email. It can take a few minutes for the email to be delivered to your inbox.Our website is routinely updated for improvements and on occasion, some accounts may be temporarily inaccessible; in these cases, the site is back up the very next day.If you are experiencing a different issue, please send a screenshot to our customer service team at&#xA0;<a href="mailto:hello@basepaws.com">hello@basepaws.com</a>&#xA0;and we will assist you ASAP.

If you have already created a Basepaws.com account with us, please try logging in at my.basepaws.com/login. If your password doesn't seem to be working, please first double-check the email address associated with your account. The email and password

I can't log into my account, what should I do?

Introduction to Basepaws

Accounts and Registration

Why should I buy a feline Basepaws DNA test?

Can I see an example of the cat DNA Report?

I just got my kit- what do I do now?

What is DNA sequencing?

What is the difference between DNA and a genome?

How much of a cat's genome can you sequence?

Can you prioritize my pet's sample?

What happens after DNA sequencing is completed?

Will littermates and siblings have the same DNA results?

DNA Sequencing

How do I swab my pet's mouth well for a successful DNA test?

How long are the test kits viable?

There seems to be food on the swab, is my pet's sample ruined?

Can you DNA test a deceased pet?

If my pet is on oral medication, will the sample be compromised?

Sample Collection

Where do I find my pet's report?

I forgot to register! What do i do?

I just logged in and see a button called Phenotype Survey, what is this?

How can I send my pet's report to my veterinarian?

Do I use the same account for my dogs that I used for my cats?

What's included in a Basepaws Breed + Health Cat DNA test?

How long does it take?

Which updates are included in the Breed + Health DNA test for Cats?

Will this test confirm that my cat is pedigree?

How do you test for my pet’s genetic breed relationships?

When will more cat breeds be added to the Basepaws report?

What are feline genetic markers?

Basepaws Breed + Health Cat DNA Test

What is included in the dog DNA test?

How long does the test take?

Why does the dog report look different than the cat report?

Why is there a Breed Similarity Score vs. a Breed Percentage?

Will the test identify my dog as purebred?

Why are there other breeds listed in the results if I own a purebred?

My dog is mixed, what will the scores look like? What’s a "polydog"?

My dog doesn’t look like any of the breeds listed, why is that?

What is dog breed similarity?

Why aren’t there hybrid breeds, like Labradoodle or Cockapoo in the Basepaws report?

The Dog Breed Report

Why does the report show a trait result that my dog doesn’t actually express?

What do my dog’s risk levels mean?

Dog Health and Traits

Basepaws Breed + Health Dog DNA Test

What is the Basepaws Oral Health Test?

How do I know if an Oral Health Test is right for my cat?

Oral Health Test for Cats

What is Whole Genome Sequencing?

Are Whole Genome Sequencing tests updated to include the new health markers?

Whole Genome Sequencing for Cats

Is there a discount for buying more than one test?

How long does the test kit last?

How can I ensure the privacy of my pet’s information?

Domestic Shipping

International Shipping

Shipping

What is your refund policy?

What is your return policy?

Where can I buy a Basepaws test?

Policies

Where is the Vet Portal?

Is there a product for Veterinarians?

Is there a discount for veterinary professionals buying Basepaws tests in bulk? How do I buy?

How do I receive assistance with DNA and Oral Microbiome interpretation?

Why did I receive a Basepaws report from my client?

Why is the “share with vet” cat report different from the dog one?

How can veterinary professionals offer feedback to improve the “share with vet” functionality?

How do I unsubscribe from Basepaws “Share with Vet” emails?

I received a Basepaws report from my client but I can’t view the results, help?

For Veterinarians

More FAQs

I can't log into my account, what should I do?Updated 4 months ago