You will find your Basepaws report within your Basepaws account! Upon registering your pet's sample online, you will receive email updates throughout the process. We will notify you by email as soon as the report is posted to this account!. The whole
Don’t panic, it’s not cat-astrophic!. We may be able to locate your kit registration (barcode) ID. Please email our trusted customer experience team at [email protected] with your name, your pet's name, your return address, and your order number.
The Basepaws Phenotype Survey is all about the physical traits of your pets, also known as the Phenotype. This survey is crucial to helping us learn more about the unknown parts of the genetic code. When your pet's genetic code is paired with its phy
If you have already created a Basepaws.com account with us, and your password doesn't seem to be working, please first double-check the email address associated with your account. If you are still unable to log in, please try to reset the password an
Please note: This feature is only available for cat reports at the moment. We are currently developing a share button for dog DNA reports. There is a special feature inside your Basepaws.com account portal to send your cat's DNA and Oral health resul
Yes, both types of samples should be registered under one overall Basepaws account. Just make sure to add a pet profile for your dog and register the sample ID before sending back the kit.