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Accounts and Registration

5 articles

Articles

I sent in my samples weeks ago, where’s my report?

The whole process takes 4-6 weeks from the time the sample arrives at our laboratory with sufficient samples. Please log in to your www.basepaws.com account to check if your cat's report has been uploaded. We will notify you as soon as the report is

I forgot to register! What do i do?

Don’t panic, it’s not cat-astrophic! ;). We may be able to locate your kit registration ID, please email our trusted Cat Concierge at [email protected] with your name, your kitty’s name, your return address, and your order number. Your sample will no

I just logged in and see a button called Phenotype Survey, what is this?

The Basepaws Phenotype Survey is all about the physical traits of your cats, also known as the Phenotype. This survey is crucial to helping us learn more about the unknown parts of the genetic code. When your cat’s genetic code is paired with its phy

I can't log into my account, what should I do?

If you have already created a Basepaws.com account with us, and your password doesn't seem to be working, please try to reset the password and check your inbox for an email. It may take a few minutes for this email to be delivered to your inbox, but

How can I send my cat's report to my veterinarian?

There is now a special feature inside your Basepaws.com account portal to send your cat's DNA and Oral health results directly to your veterinarian! Your account portal should look like the following image:. Then, click "Share With Your Vet" to open