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Accounts and Registration

5 articles


Where will I find my cat's report?

It may be in your account!  Please log in to your account to check if your cat's report has been uploaded. We will notify you as soon as the report is posted to this account. The whole process takes 4-6 weeks from the ti

I forgot to register! What do i do?

Don’t panic, it’s not cat-astrophic!. We may be able to locate your kit registration (barcode) ID.  Please email our trusted customer success team at [email protected] with your name, your kitty’s name, your return address, and your order number.  In

I just logged in and see a button called Phenotype Survey, what is this?

The Basepaws Phenotype Survey is all about the physical traits of your cats, also known as the Phenotype. This survey is crucial to helping us learn more about the unknown parts of the genetic code. When your cat’s genetic code is paired with its phy

I can't log into my account, what should I do?

If you have already created a account with us, and your password doesn't seem to be working, please first double-check the email address associated with your account. If you are still unable to log in, please try to reset the password an

How can I send my cat's report to my veterinarian?

There is now a special feature inside your account portal to send your cat's DNA and Oral health results directly to your veterinarian! Your account portal should look like the following image:. Then, click "Share With Your Vet" to open