I forgot to register my kit, now what?Updated 10 months ago
Unregistered samples will be kept by our lab for 60 days upon receipt. The sample will not be processed until it has been registered under a pet profile in a Basepaws.com account. If the sample remains unregistered after 60 days, it will be discarded, and customers will be responsible for purchasing a replacement test. For assistance with registering your kit or for any other questions, please contact us at [email protected]