Returns: Basepaws offers free returns for purchased kits from Basepaws.com directly within 120 days of purchase, as long as you follow the instructions from our team at [email protected]. Please read the remainder of this article for our return poli
Order Returns. If you decide to return one or more kits from your order, please contact our customer service team at [email protected] to let us know that you will be returning the order. Basepaws will only accept returns within 180 days of purchase
If your test kit was purchased from an external site, it may not be valid or usable. Basepaws does not authorize kits sold from Craigslist, eBay, or Facebook Marketplace. As of 2024, Basepaws kits are only offered on Basepaws.com and Amazon (sold by
Unregistered samples will be kept by our lab for 60 days upon receipt. The sample will not be processed until it has been registered under a pet profile in a Basepaws.com account. If the sample remains unregistered after 60 days, it will be discarded