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More FAQs

7 articles


Is there a discount for buying more than one test?

Absolutely! We do offer discounts on bundle orders through the product's shop page on If your order exceeds the number of kits offered in our bundles, please contact us directly at [email protected] for more information.

Will littermates and siblings have the same DNA results?

Nope! Even though kittens of the same litter may demonstrate similar (or extremely different!) traits, they will always have different reports. When genes are passed on to kittens, each parent donates a random assortment of genes. This can result in

What is your return policy?

Orders are not eligible for a refund after 12 months of your purchase. Orders are not eligible for a free replacement from a missed delivery after 12 months of the stated delivery date of the order. Basepaws will only accept returns for test kits tha

What is your refund policy?

Returns: we do offer returns for purchased kits from directly. Please see this article for our return policies. Results: If you are dissatisfied with your cat's results, please contact [email protected] for assistance. Please pay attenti

How can I ensure the privacy of my cat’s information?

Our medical information is protected by HIPAA, an act of Congress that provides rules to ensure the security and confidentiality of your health information. California state and most other states have laws preventing public disclosure of veterinary t

How long does the test kit last?

Each unopened Basepaws test kit will expire about two years after your purchase, each kit should have a stated expiration date. Once the swab is used and a sample has been taken from your pet, the sample will remain viable for about a year!

Where can I buy a Basepaws test?

If your test kit was purchased from an external site, it may not be valid or usable. Basepaws does not authorize kits sold from Craigslist, eBay, or Facebook Marketplace. As of this year, 2022, Basepaws kits are only offered on, Amazon.c