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More FAQs

8 articles


Is there a discount for buying more than one test?

Absolutely! We do offer discounts on bundle orders through the product's shop page on If your order exceeds the number of kits offered in our bundles, please contact us directly at [email protected] for more information.

Will littermates and siblings have the same DNA results?

Will littermates and siblings have the same DNA results?. Nope! Even though kittens and puppies of the same litter may demonstrate similar (or extremely different!) traits with each other, siblings will always have a unique DNA sequence, and therefor

How long does the test kit last?

Each unopened Basepaws test kit will expire about two years after your purchase, each kit will have a stated expiration date on the box. This date will only be relevant, though, if the purple liquid in the test tube has disintegrated for the volume o

What is your refund policy?

Returns: we do offer returns for purchased kits from directly. Please see this article for our return policies. If you placed your order through Amazon, please contact Amazon customer service to return your test for a refund. It will nee

What is your return policy?

Order Returns. If you decide to return one or more kits from your order, please contact our customer service team at [email protected] to let us know that you will be returning the order. Basepaws will only accept returns for test kits that have been

Where can I buy a Basepaws test?

If your test kit was purchased from an external site, it may not be valid or usable. Basepaws does not authorize kits sold from Craigslist, eBay, or Facebook Marketplace. As of 2022, Basepaws kits are only offered on, (sold by

What is the veterinary team's contact for vet-submitted samples?

Please reach out to [email protected] or visit this link for assistance with vet-submitted samples. Here is a link to the FAQ page for our veterinary partners. For pet-parent-submitted samples purchased from, Amazon, or Chewy, please cont

How can I ensure the privacy of my pet’s information?

Our medical information is protected by HIPAA, an act of Congress that provides rules to ensure the security and confidentiality of your health information. California state and most other states have laws preventing public disclosure of veterinary t