Basepaws Help Center logo
Basepaws Help Center logo

All collections


4 articles


How long does shipping take? Do you ship internationally?

We ship within 24-48 business hours of order placement. USPS does a great job of getting the kits in your hands (paws?) within 3-5 business days in the US with First-Class Mail, and around 10-14 business days to Canada. US customers are covered by fr

How long does it take for my sample to arrive at the lab?

Normally, we see samples with Priority Express Mail arrive about 1-3 weeks after being dropped off with USPS. If your DNA test was purchased directly from in the past year or two, your kit likely has this type of shipping!. You're welcom

I sent in my sample, but you have not received it. Is it lost?

Not at all! 9 out of 10 samples that are assumed to be lost eventually do arrive. As long as you registered your Basepaws kit online, we will notify you the moment the sample is scanned into our laboratory here in Southern California. If you took not

Is my order or package lost in the mail? I haven't received it.

Thank you for purchasing a Basepaws test kit! We're excited to have you here, please see the following section for information regarding shipments from our laboratory:. If you're seeking your order's tracking history, please check your email for a sh