Please read the following information for orders shipping domestically within the United States:. Thank you for your interest in Basepaws feline and canine health testing! Basepaws typically ships orders within 1-3 business days of order placement. P

<span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(251, 251, 251); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please read the following information for orders shipping domestically within the United States:&#xA0;<span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: rgb(251, 251, 251); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Thank you for your interest in Basepaws feline and canine health testing! Basepaws typically&#xA0;<span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ships orders within 1-3 business days of order placement. Please note that some orders may take one additional day on rare occasions such as heavy promotional periods. <span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been fulfilled, you will receive an email containing your package&#x2019;s tracking number. <span style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What if my order is lost in transit or misdelivered? <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your Basepaws.com order is marked as &quot;Delivered&quot; by USPS, but it is nowhere to be found, please contact your local USPS for more information and wait 3+ days to see if it does get delivered. The package is likely still to be<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;delivered within the next 1-3 days after this notice. P<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">lease contact our customer care team at&#xA0;<span style="font-size: 10.5pt; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:hello@basepaws.com">hello@basepaws.com</a><span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:hello@basepaws.com">&#xA0;</a>to receive a copy of your package&apos;s shipping label to inquire with USPS. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If the order is in transit with no tracking updates after 30+ days, we will gladly offer you a free replacement kit! Please request this by email once you see that there have been no updates on tracking for at least 30 days, you may inquire with USPS about the package&#x2019;s whereabouts in the meantime.<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order is refused at the incorrect address and arrives back at our laboratory, we may reship the package to the correct address free of charge. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If the order goes missing in transit due to an incorrect address, you can purchase a $15 replacement kit, as the original would be lost. Please keep in mind that this is $15 per kit, as this fee covers the cost of materials and shipping. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order has either been missing or marked as &quot;Delivered&quot; by USPS for 120+ days, we can no longer track the order as USPS expires the tracking number. When this happens, Basepaws is no longer responsible for the package, so it will be up to the pet parent to decide to:&#xA0;<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">a) purchase a $15 replacement per kit, or&#xA0;<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">b) to receive a refund for the order instead. <span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Returning your pet&#x2019;s sample: <span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Always remember to register your Basepaws barcode ID number&#xA0;<a href="https://my.basepaws.com/register" style="text-decoration:none;"><span style="font-size: 11pt; color: rgb(17, 85, 204); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">online</a><span style="font-size: 11pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;before mailing us the sample!&#xA0;<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The USPS return shipping label on your Kit is valid only within the U.S., which means U.S. customers may simply drop their kit in the mail at any USPS Blue Drop Box or at any USPS location. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">USPS tracking indicates when samples have arrived at our facilities, but please know that we scan samples into our laboratory in California about once or twice per week. This means that you will be notified of the sample&#x2019;s arrival 1-4 business days after the stated USPS delivery date. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once the sample is scanned into our system you will receive an email confirmation of its arrival. Your account portal will also reflect a &quot;Received&quot; status once the sample is scanned in.&#xA0;Please allow USPS 45+ days to deliver your pet&apos;s sample to our laboratory. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You may take note of the return tracking number on the kit&#x2019;s return shipping label, as this will help you keep an eye on your pet&apos;s sample while in transit.&#xA0;<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you did not take note of this from the box and if it&apos;s been more than a couple of weeks, please feel free to reach out to us at&#xA0;<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(75, 84, 177); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:hello@basepaws.com">hello@basepaws.com</a>. O<span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(22, 22, 22); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ur customer support&#xA0;team will gladly check if we have the return tracking number for you. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">**Note: Kits purchased prior to 2022, as well as kits purchased from third-party sellers, likely have Business Reply Mail as the return shipping service.&#xA0;These kits never had tracking information, unfortunately, so this type of mail can often take between 6-10 weeks to be delivered to our laboratory. While this is frustrating, USPS still does reliably deliver this mail. <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You are always welcome to purchase alternative shipping using your preferred carrier. Please be sure to use our lab address below:<span style="font-size: 12pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Zoetis c/o Basepaws<span style="font-size: 12pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">333 Portage St.<span style="font-size: 12pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Kalamazoo, MI 49007 USA <span style="font-size: 10.5pt; font-family: Tahoma, Geneva, sans-serif; color: rgb(40, 50, 78); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We appreciate your patience while we wait for your pet&apos;s sample to arrive at our laboratory.

Domestic Shipping

Please read the following information for orders shipped internationally from the United States:. Thank you for your interest in Basepaws feline and canine health testing! Basepaws typically ships orders within 1-2 business days of order placement. P

International Shipping

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Basepaws Help Center

FAQ: How long does shipping take within U.S.? Do you ship internationally? How long does it take for my sample to arrive at the lab? You have not received my sample yet, is it lost in the mail? Order Delivery - Basepaws.com

Shipping

More FAQs

Why should I buy a feline Basepaws DNA test?

Can I see an example of the cat DNA Report?

I just got my kit- what do I do now?

What is DNA sequencing?

What is the difference between DNA and a genome?

How much of a cat's genome can you sequence?

Can you prioritize my pet's sample?

What happens after DNA sequencing is completed?

Will littermates and siblings have the same DNA results?

DNA Sequencing

How do I swab my pet's mouth well for a successful DNA test?

How long are the test kits viable?

There seems to be food on the swab, is my pet's sample ruined?

Can you DNA test a deceased pet?

If my pet is on oral medication, will the sample be compromised?

Sample Collection

Where do I find my pet's report?

I forgot to register! What do i do?

I just logged in and see a button called Phenotype Survey, what is this?

I can't log into my account, what should I do?

How can I send my pet's report to my veterinarian?

Do I use the same account for my dogs that I used for my cats?

Accounts and Registration

Introduction to Basepaws

What's included in a Basepaws Breed + Health Cat DNA test?

How long does it take?

Which updates are included in the Breed + Health DNA test for Cats?

Will this test confirm that my cat is pedigree?

How do you test for my pet’s genetic breed relationships?

When will more cat breeds be added to the Basepaws report?

What are feline genetic markers?

What genetic conditions and traits does Basepaws test for in cats?

What cat breeds can Basepaws identify?

Basepaws Breed + Health Cat DNA Test

What is included in the dog DNA test?

How long does the test take?

Why does the dog report look different than the cat report?

What genetic conditions and traits does Basepaws test for in dogs?

What dog breeds can Basepaws identify?

What is a lineage? What does it mean to get a lineage result?

How are my dog’s breed percentages calculated?

My dog is mixed, what will the scores look like?

What’s a "polydog"?

Why are some percentages attributed to more than one breed?

I have a report with a similarity score, will I get a report update with a breed percentage?

Why is Basepaws switching to breed percent from similarity score?

Will the test identify my dog as purebred?

Why are there other breeds listed in the results if I own a purebred?

Why aren’t there hybrid breeds, like Labradoodle or Cockapoo in the Basepaws report?

My dog doesn’t look like any of the breeds listed, why is that?

My dog looks mixed breed, but I got a 100% breed result. How is this possible?

Breed Percent Report

Why is there a Breed Similarity Score vs. a Breed Percentage?

My dog is mixed, what will the scores look like? What’s a "polydog"?

What is dog breed similarity?

Breed Similarity Score Report

The Dog Breed Report

Why does the report show a trait result that my dog doesn’t actually express?

What do my dog’s risk levels mean?

Dog Health and Traits

Basepaws Breed + Health Dog DNA Test

What is the Basepaws Oral Health Test?

How do I know if an Oral Health Test is right for my cat?

Oral Health Test for Cats

What is Whole Genome Sequencing?

Are Whole Genome Sequencing tests updated to include the new health markers?

Whole Genome Sequencing for Cats

Is there a discount for buying more than one test?

How long does the test kit last?

How can I ensure the privacy of my pet’s information?

What is your refund policy?

What is your return policy?

Where can I buy a Basepaws test?

I forgot to register my kit, now what?

Policies

Where is the Vet Portal?

Is there a product for Veterinarians?

Is there a discount for veterinary professionals buying Basepaws tests in bulk? How do I buy?

How do I receive assistance with DNA and Oral Microbiome interpretation?

Why did I receive a Basepaws report from my client?

Why is the “share with vet” cat report different from the dog one?

How can veterinary professionals offer feedback to improve the “share with vet” functionality?

How do I unsubscribe from Basepaws “Share with Vet” emails?

I received a Basepaws report from my client but I can’t view the results, help?

Can I still submit a vet sample or a kit I received as part of a Basepaws Veterinary promotion?

For Veterinarians