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4 articles

Articles

Domestic Shipping

Cat parents within the U.S. will not have to worry about shipping costs, shipping will be free both ways! The USPS return label on your CatKit is valid only within the U.S., which means U.S. customers may simply drop off the kit in the mail at any US

International Shipping

Thank you for your interest in Basepaws feline health testing. International shipping rates vary by location, and the price is estimated at checkout. Please keep in mind that all Canadian/International customers must provide their own return shipping

Is my pet's sample lost in the mail?

Not at all! 9 out of 10 samples that are assumed to be lost eventually do arrive. As long as you registered your Basepaws CatKit barcode online, we will notify you the moment the sample is scanned into our laboratory. If you took note of the USPS tra

Is my CatKit order lost in the mail?

Thank you for purchasing a Basepaws test kit! We're thrilled that you are joining us in learning more about our little feline companions. The following section applies to orders placed on Basepaws.com. Please see this article if you are looking for i