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International ShippingUpdated 2 months ago

Thank you for your interest in Basepaws feline health testing. International shipping rates vary by location, and the price is estimated at checkout. Please keep in mind that all Canadian/International customers must provide their own return shipping postage.

Duties and import taxes are calculated and charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

If the postal service loses your order on its way to you, we can send you a one-time free replacement kit with the same type of shipping that you purchased. We do see that some carriers in international countries misplace and lose packages from time to time, we are so sorry if this happens to your order. Keep in mind that if we need to ship a complementary replacement kit internationally, the shipping cost will be non-refundable. If Basepaws ships you a new test kit as a courtesy, shipping will be excluded if you ultimately choose to cancel the test.

A very small handful of orders may inevitably need to be canceled upon order placement due to tentative import/export restrictions. If this happens, you will be contacted and will receive a full refund.

The USPS shipping label on the box is only valid within the United States.  When you are sending your sample back to our laboratory from an international country, you may use a mail carrier of your choice, and we highly recommend that you collect a tracking number from the carrier to keep track of your cat's sample's location. 

Please always remember to register your Basepaws barcode ID number online. Once the sample has been scanned in at the laboratory, you will be notified by email, and you may also check your online Basepaws account for this status.

Priority Mail Express International Notice:
As of March 23, 2020, USPS has temporarily suspended the guarantee on Priority Mail Express International service items destined for the following European countries:
  • France
  • Great Britain
  • Spain
  • Sweden
  • Switzerland
What this means is that USPS does not take responsibility for delayed exports of this kind, and therefore, Basepaws cannot be held liable in the event of this type of delay. It should be known as a risk to the customer to purchase this type of shipping in the event that it is delayed.

Also, since Monday, Feb. 10, 2020, USPS temporarily suspended the guarantee on Priority Mail Express International items destined for China and Hong Kong. These suspensions will be in effect until further notice.

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