Where is my report? My sample was sent weeks ago
It may be in your Basepaws.com account! Please log in to your www.basepaws.com account to check if your cat's report has been uploaded. We will notify you as soon as the report is posted to this account.
The whole process takes 4-6 weeks from the time the sample arrives at our laboratory. Samples that have an insufficient amount of DNA will likely take longer than the estimated 4-6 week mark, or we might need to collect another sample.
If you cannot log into your account, it's quite possible that you may not have created one. It's also possible that there may be a typo in the email address used for your Basepaws.com account.
Please do not fret! We can help walk you through the problem and find a solution. Just send us an email to [email protected], and we will reply within 1-2 business days.