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Where will I find my cat's report?Updated 2 months ago

Please log in to your Basepaws account at to check if your cat's report has been uploaded. We will notify you by email as soon as the report is posted to this account!

The whole process takes 4-6 weeks from the time the sample arrives at our laboratory.  Samples that have an insufficient amount of DNA will likely take longer than the estimated 4-6 week mark, or we might need to collect another sample. 

If your cat's sample has been processing for more than 6 weeks, please check your email folders for a notification from Basepaws. If you don't see one, please contact our customer experience team at [email protected], and we will assist you right away.

If you cannot log into your account, it's quite possible that you may not have created one, OR there may have been a typo when you first created your account, it does happen not too infrequently. 

Don't fret! We'll help walk you through the problem and find a solution. Just send us an email and we will get back to you as soon as possible.

If your cat's report is posted and it appears to be a blank, white page, please contact [email protected] for assistance! Our customer service team can re-load your cat's report in a jiffy! Apologies for any inconvenience this may cause!

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